Admin & Dispatch Block - Mafraq
Department
Sales
Shift Scheduling
General Summary
The Admin & Dispatch role is responsible for supporting administrative and operational day to day tasks within the logistics and dispatch function. This role involves assisting in the implementation of dispatch plans, coordinating with the logistics team, and maintaining coordination with key customers and partners. The Admin & Dispatch professional will work closely with the Logistics & Dispatch Manager to ensure high levels of customer satisfaction and efficient logistics operations.
Essential Duties and Responsibilities
- Responsible for fulfilling the customers daily dispatch demand
- Coordinating with service providers for transportation and arranging the required daily trucks
- Support administrative tasks related to the logistics and dispatch operations of the company
- Prepare and present all logistics performance reports to the Logistics & Dispatch Manager
- Assist in the coordination of dispatch plan for customer segments
- Maintain relationships with material coordinators of key customers to support logistics and market growth
- Collaborate with the Operations team to integrate logistical support into the overall process
- Implement and manage productivity tools and processes within the dispatch division
- Responsible for filing all dispatch transactions using the company software
Essential Duties and Responsibilities(Contd)
Additional Duties and Responsibilities
Knowledge, Skills and/or Abilities required
- In-depth knowledge of logistics and dispatch processes
- Understanding of company policies, procedures, and processes
- Strong customer service orientation
- Excellent relationship-building skills
- Effective communication and empathy
- Familiarity with logistics performance metrics (KPIs)
Minimum Education Qualification (Education Degree)
Diploma in Degree
Any preferred professional training
- Training in logistics and dispatch strategies
- Customer experience fundamentals
- Metrics related to customer satisfaction
- Bachelor’s degree
Professional Experience (Must haves)
- Experience in logistics and dispatch within the building materials industry (3-5 years)
- SAP System user (3+ years)
Previous Experience/exposure Recommendations
Logistics providers connections
Key Performance Indicators
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Behavioural Competencies
Commitment to Result & Quality (Middle Management & Senior Employees)
Customer Orientation
Drive Health & Safety Culture (Middle Management & Senior Employees)
Effective Communication (Middle Management & Senior Employees)
Innovation & Change Management
Leadership & Developing People
Planning, Executing & Decision Making
Technical Competencies
Working Condition Requirement
Concussion Low
Dirt Low
Dust Level Low
Exposure to Chemicals Low
Exposure to light Low
Exposure to sun Low
Gases & Vapors Low
Heat Level Low
Hindering Safety Gear Low
Humidity Level Low
Lack of light Low
Oil & Grease Low
Risk of Accident Low
Risk of Cold Low
Working in heights Low